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FAQ

Shipping, Returns, & Refunds

How long does it takes to ship?

We ship out our items standard ground shipping.

We do not process orders on Saturday or Sunday. Orders placed on the weekend are processed on the next business day.

 If Monday falls on a holiday, orders will be processed on the next business day.

Read our full shipping policy here.

Do you ship Internationally?

If you live out side the United States, please call to place your order:

Monday-Friday, 8:00am – 3:30pm EST

(888) 654-8924 (EST)

What's your refund policy for returns?

With the exception of final sale items, every Shadowline and Velrose garment is 100% satisfaction guaranteed and may be returned for a full refund of the item price paid within 30 days of purchase. Refunds will be made in the form of the original payment. All returns must be in new condition and include the original packaging with tags attached. We cannot accept returns of garments damaged by makeup, perfume, or stains.

Final sale items

Purchases of items marked down by 50% or more are considered final, and are not eligible for returns or exchanges.

Return shipping costs will be refunded only if:

1) your return contains defective merchandise OR

2) shadowlinelingerie.com fulfillment is at fault due to shipping and/or handling errors.

We cannot accept any merchandise that is damaged in shipment due to improper packing, so please repackage all items properly.

PLEASE NOTE: Returns may take up to 30 days to process and credit card refunds will be issued as quickly as possible. You will receive an email when your return has been processed.

Return the item(s) to the address on the Invoice:

VELROSE LINGERIE
35-B Diller Ave.
New Holland, PA 17557

How do I return an item?

With the exception of final sale items, every Shadowline and Velrose garment is 100% satisfaction guaranteed and may be returned for a full refund of the item price paid within 30 days of purchase. Refunds will be made in the form of the original payment. All returns must be in new condition and include the original packaging with tags attached. We cannot accept returns of garments damaged by makeup, perfume, or stains.

PLEASE NOTE: Returns may take up to 30 days to process and credit card refunds will be issued as quickly as possible. You will receive an email when your return has been processed.

Return the item(s) to the address on the Invoice:

VELROSE LINGERIE
35-B Diller Ave.
New Holland, PA 17557

Please call if you have any questions: (888) 654-8924

Sizing

How to I find my size?

To find your size, measure your bust, waist, and hips and compare them to the chart on our SIZING PAGE.

Sizing tips:

  • Bust measurements are more important for full slips, camisoles and garments with loose, flowing bottoms such as nightgowns or sleepshirts.
  • Hip measurements are more important for garments with closer fitting bottoms like slips, pajamas and panties.
  • If one of your measurements falls in a larger size or you prefer very loose garments, you may be more comfortable in selecting a larger size.
  • Shadowline sizes garments for generous comfort. If you prefer your clothing form fitting, you may want to order a smaller size.
  • Slip lengths (full and half slips) are measured from the waist down – nightgowns and sleepshirts are measured from the shoulder down.
  • Bra size is NOT the same thing as bust size. Generally, you can convert by adding bra band size (i.e., 34, 36, etc.) to cup size in inches (A=1″, B=2″, C=3″, D=4″, DD=5″).  For example, a 34C  Bra size = 37″ Bust measurement. Measuring your body is the most accurate method for sizing.

How do I take my measurements?

BUST:  Measure around your body at fullest part of bust, keeping tape under arms and fairly level front to back. Larger busted women will have a more accurate reading if bra is worn during measurement.

WAIST:  Measure around your natural waistline holding the tape comfortably loose.

HIPS: Stand with heels together. Measure around hips at fullest part (approx. 9″ below waist).

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Nightgowns

Are Shadowline® nightgowns comfortable to sleep in?

Absolutely! Our women's nightgowns are designed for maximum comfort while sleeping. Made from slinky nylon and satin fabrics and cut for a flowy fit, Shadowline® women’s nightgowns are lightweight, breathable, and non-restrictive, allowing for easy movement.

What materials are Shadowline® nightgowns made of?

Many of our Shadowline® nightgowns are made from our exclusive, US-made nylon tricot fabrics: Opacitrique® nylon tricot for enhanced opacity, and Satintrique® nylon tricot for a lighter touch and a hint of shimmer. Customers love them for their comfort, durability, and an excellent ability to retain shape and color even after multiple washes. Other Shadowline® nightgowns are made from premium, lingerie-grade satin charmeuse that’s silky soft and oh-so glamorous.

What styles of women’s nightgowns are available?

Shadowline® offers a wide range of nightgown styles, including different sleeve lengths and gown lengths. Shop a variety of tunics, sleeveless gowns, long-sleeve gowns, short nightgowns, babydoll nighties, and narrow-strapped chemise designs. Some styles even feature delicate lace trim or embroidery, and many offer modest necklines for enhanced coverage that doesn’t compromise on their elegant appearance.

What sizes do your nightgowns come in?

At Shadowline® Lingerie, our women’s nightgowns are available in a full range of sizes, including plus-size nightgowns. Shop from Small to 3X and ensure a comfortable and flattering fit for every body type!

Do your nightgowns shrink after washing?

No, Shadowline® nightgowns are made with high-quality nylon and cotton fabrics which experience minimal to no shrinkage when laundered correctly. As long as you follow the care instructions, your nightdress will maintain its shape and size over time. Keep in mind that different fabrics require varying levels of care. For example, satin nightgowns, finer-weight nylon ones or those with lace may be better suited for delicate cycles, while cotton can typically be washed in a regular cycle.

What’s the difference between a nightgown and a sleep shirt?

Nightgowns are typically longer garments that fall gracefully to the knees or even lower. They embody a feminine aesthetic and come in a wide variety of silhouettes, from long-sleeved to sleeveless.

On the other hand, sleep shirts tend to resemble oversized shirts or tunics, offering a more relaxed and casual vibe and either long or short sleeves (but not sleeveless). The length of a sleep shirt can vary, but they generally provide a loose and roomy fit. Both nightgowns and sleep shirts can be referred to as a “sleep dress.” 

Are nightgowns good for hot weather?

Absolutely! Our Shadowline® nighties for women which are made from nylon are very breathable to help keep you cool and comfortable, even on warm nights. For particularly hot weather, we recommend our Silhouette collection nightgowns in Satintrique® nylon, which is our lightest-weight nylon.

Do you offer nightgowns for cooler weather?

Yes, Shadowline® offers long nightgowns, including long-sleeve designs, that work well for cold weather. Our Opacitrique® nylon tricot is a slightly heavier nylon that provides additional warmth during the colder months, while still feeling light and breathable.

Can I wear a Shadowline® nightgown as loungewear?

Definitely! Many women enjoy wearing their Shadowline® nightgowns around the house due to their soft fabrics, flattering cuts, and stylish designs that feel both relaxed and refined.

How do I care for my Shadowline® nightgown?

Our nightdresses can typically be machine-washed in warm water and tumble-dried on a low setting. Always refer to the care label inside your garment for specific instructions.

Do Shadowline® nightgowns make good gifts?

Yes, women’s nightgowns from Shadowline® make thoughtful and luxurious gifts for birthdays, Mother’s Day, and holidays. They’re timeless, practical, beautifully designed, and cut for an easy fit!

What features should I look for in a luxurious nightgown?

When selecting a luxurious nightgown, several key features can elevate your nighttime experience from ordinary to exceptional. First and foremost, consider the fabric. Soft, high-quality materials such as smooth satin and silky nylon tricot are essential for achieving that luxurious feel against your skin. 

Next, pay attention to the design details that convey elegance and sophistication. Features such as lace trims or delicate bows can add a touch of glamour and uniqueness to your nightgown. Additionally, consider the fit and silhouette. A flowing, drapey cut (our specialty!) complements any body shape and will boost your confidence as well as ensure comfort as you move throughout the night. Finally, don’t overlook practical details such as adjustable straps or a modest length, depending on your preferences.

Sleepshirts

What makes Shadowline women’s sleepshirts unique?

Shadowline Lingerie offers women’s sleepshirts that are crafted from luxurious, lingerie-grade polyester satin charmeuse which is cut on the bias for a fluid fit that drapes over your curves like liquid silk. They’re also designed with elegant details such as vintage-inspired lace trims, flattering dolman sleeves, and comfortable hemline slits for unrestricted movement.

Do all sleepshirts include lace trim?

Styles in the Charming Collection include beautiful vintage-inspired lace trim along the neckline and sleeves, while Simply Charming sleepshirts offer a sleeker look with satin and no lace. The choice is yours!

Are these sleepshirts machine washable?

Yes, all Shadowline sleepshirts are easy to care for! Simply machine wash in warm water with like colors, then tumble dry on a low setting and use a warm iron if needed. Avoid using bleach.

Do the sleepshirts shrink after washing?

No, the fabric we use is designed to hold its shape and resist shrinkage after washing.

What sizes do the sleepshirts come in, and are they inclusive?

Yes, our sleepshirts for women are available in a wide range of sizes, from XS to 3X. We pride ourselves on offering inclusive sizing to ensure a comfortable fit that suits every body type.

Do the side slits on the sleepshirts serve a purpose?

They actually do! The V-shaped openings at the hemline allow for easier movement, providing improved comfort whether you're lounging or sleeping.

What should I consider when choosing nightwear for different seasons?

When selecting nightwear for various seasons, consider the fabric weight and sleeve length to ensure a comfortable temperature. 

For warmer months, we highly recommend our women’s sleepshirts thanks to their shorter sleeve length and light to medium-weight fabric. 

In contrast, during cooler seasons, we recommend choosing heavier materials or long-sleeved options to provide warmth, such as the pajama sets and long-sleeved nightdresses in our Petals collection which are made from drapey, matte-finish Opacitrique® nylon and decorated with embroidery.

Are Shadowline sleepshirts made from breathable fabric?

Our satin charmeuse fabric is lightweight, silky smooth, and relatively breathable. Our team hand picked it for ultimate nighttime comfort. For the hottest nights, you may prefer to choose our Silhouette collection nightgowns in ultra-light Satintrique® nylon tricot.

What does polyester satin charmeuse look and feel like?

The satin charmeuse we use for our sleepshirts has a glossy, silk-like sheen and supple drape thanks to its premium bias cut, which elevates it from simple sleepshirt to elegant lounge attire. It also retains color vibrancy and resists wrinkles. So, even if you’ve just rolled out of bed, it certainly won’t look it! What’s more, this fabric features a luxurious hand feel and lightweight resilience, providing a refined appearance even after repeated wear and washing.

How do I determine the correct size to ensure the best fit?

To determine the best size when shopping for women’s sleepshirts, refer to our size guide. Measure your bust, waist and hips, and compare these measurements to the chart to find your corresponding size. Keep in mind that Shadowline sleepwear is cut generously for a relaxed and comfortable fit, so you shouldn’t need to size up. 

However, if you are between sizes, we recommend selecting the larger one.

Robes

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Are Shadowline robes vintage-inspired?

Yes, many designs from Shadowline Lingerie are ones we’ve been making for decades! Our designers also love to create new robes with that same retro twist, featuring vintage-inspired elements such as flowing skirts, scalloped necklines, and stretch lace bodices that evoke timeless glamour.

What types of fabrics are used in Shadowline women’s robes?

Shadowline robes are made from high-quality fabrics including our exclusive Satintrique® nylon tricot and Opacitrique® nylon tricot. Both are known for their breathable and silky-smooth feel. We also offer glamorous satin robes for women, crafted from a premium-grade charmeuse fabric that drapes beautifully.

What’s the difference between Opacitrique® and Satintrique® fabric?

Opacitrique® offers opaque coverage for modesty you can comfortably wear in front of family. 

The heavier weight of Opacitrique® also gives it an excellent drape, so it hangs beautifully on the body. 

Satintrique® offers a floaty, semi-sheer look with a subtle pearlescent finish. It provides a lighter alternative which can be worn year-round but is particularly ideal for warm summer nights. 

Both are exclusive to Shadowline®.

Do these robes come as part of a set?

Yes! Many Shadowline robes can be purchased as part of a matching peignoir set with coordinating nightgowns, offered at a 10% discount.

Are there long and short robe options available?

Absolutely. Our collection includes long robes (typically 53 to 54” in length), midi length robes (around 41”) and short robes (around 36”). They are carefully designed to hang just a touch lower than the matching nightgowns for a neat and elegant look. 

Do you offer inclusive sizing for women’s robes?

Shadowline robes are available in a wide range of sizes, including plus sizes. We want everyone to feel beautiful and comfortable in our designs which is why we make them up to a 3X.

How do I care for my Shadowline robe?

Machine wash with like colors on a warm or cold setting (check the individual product description or garment tag). Avoid bleach, tumble dry on low, and use a warm iron if needed. Our robes are designed to be low-maintenance and long-lasting.

Can I buy matching underwear or sleepwear?

Yes! Many of our robes pair perfectly with matching sleeveless or long-sleeve nightgowns in the same collection, and we even have matching panties made from the same Satintrique®, Opacitrique® and stretch lace fabrics, in the same beautiful array of colors.

Are the robes suitable for all seasons?

Yes. The lightweight nylon tricot fabric makes these robes ideal for year-round wear. They’re breathable for warmer months and perfect for layering in cooler seasons.

Which robe styles work best for bridal or special occasions?

Both elegant and dramatic, the long-sleeve lace bodice robes from the Silhouette line are especially popular for bridal mornings, anniversaries, or any elegant evening in. 

The delicate lace and flowing, pearlescent-finish fabric give them a luxurious feel. 

Choose from a selection of beautiful colors such as white, ivory or blush pink.

Slips

What are women's slips used for?

Slips typically serve multiple purposes, and there are many ways to wear them. They help garments drape properly, prevent dresses and skirts from appearing see-through, reduce friction between the skin and outerwear, and can offer additional warmth or comfort depending on the fabric.

Can a slip be worn as lingerie?

Absolutely! Wearing a slip as lingerie is not only acceptable but can also be a stylish and practical choice. 

A lot of women find lingerie slips to be a comfortable choice for a special night in or even sleeping in, especially when they’re made from soft fabrics such as satin or cotton. 

Our slips are designed with both functionality and comfort in mind, making them suitable for use as both undergarments and nightwear.ontent

What fabrics are commonly used in women's slips?

Slips are typically made from materials such as nylon, satin, and cotton. These fabrics are chosen for their smooth texture, breathability, and ability to reduce static cling. 

Our Shadowline® brand utilizes our signature, US-made nylon fabrics Opacitrique® and Satintrique® that you’ll also find in our sleepwear range. 

We also offer slips in other nylon fabrics and materials including premium-grade polyester satin charmeuse, ultra-light cotton batiste, and cozier woven cottons. 

How do I choose the right length for a slip?

Slip lengths are measured from the waist down. You’ll want to choose a slip length that is at least 1” shorter than the length of your dress or skirt, so that it isn’t visible when you sit down. 

Slips come in various lengths, such as 24", 26", and 28" to accommodate different clothing hemlines, and we even have a range of customizable-length, no-fray slips that you can trim with a pair of scissors.

Are there size-inclusive options for women's slips?

Yes, we’re proud to offer a wide range of plus-size slips. Shadowline provides full slips in extended sizing and skirt slips up to 5X, ensuring a comfortable fit for a wide range of body types. Our camisoles are also available in plus sizes.

How should I care for my slips?

Care instructions vary by fabric. Generally, it's recommended to machine wash slips on a delicate cycle with like colors, using non-chlorine bleach when needed. Tumble dry on low and remove promptly to maintain the slip's quality. 

What is the difference between full slips and half slips?

A full slip is a one-piece undergarment that extends from the shoulders down to the hemline, covering the torso and hips. It's designed to be worn under dresses to ensure a smooth fit. An anti-static fabric such as cotton can also prevent the dress from clinging to the body. 

A half slip, also known as a waist slip, is kind of like a petticoat but with less volume. It starts at the waist and extends down to cover the lower half of the body. The choice between half slips and full slips depends on the style of the outer garment and personal preference. 

Are there slips designed for specific dress styles?

Yes. They are designed to complement a variety of dress styles. For example, slips come in different lengths and necklines to suit various dress cuts and designs.

Are there any special features to look for in a slip?

When selecting the perfect slip for your wardrobe, consider several key features that can enhance both comfort and style. 

First and foremost, consider the fabric. Opt for slips made from breathable materials such as nylon or cotton for warmer weather, as these not only feel luxurious against the skin but also prevent discomfort. 

For particularly sheer dresses, consider the color of the slip and whether it will show through. 

Additionally, you might also look for adjustable straps, allowing you to customize the fit according to your body and the dress you plan to wear over it. Finally, lace trimming and other subtle details can elevate the style and look of your slip. 

Is a slip necessary for all dresses?

Slips have traditionally been worn under skirts and dresses. While not necessary for all dresses, particularly ones that come with a built-in lining, slips are particularly beneficial for sheer fabrics, clingy materials, or to achieve a smoother, more polished silhouette. Some women opt for longer slips for layering under tunics, or pant slips to wear under light-colored pants.

How do I prevent static cling with my slip?

Choosing a cotton slip for the best anti-static effect. If static cling is an issue, consider using fabric softener during washing, or you can lightly spray the slip with anti-static spray before wearing. Check out our blog post on static cling for more info.

Pettipants/Pant Liners

What are pettipants?

Pettipants are slip-style underwear designed to be worn under dresses, skirts, or pants. They add opacity to sheer clothing, help prevent chafing, and create a smoother look under your outfit.

What’s the difference between pettipants, pant liners, and culotte underwear?

Pettipants and culotte underwear are loose-fitting slip styles that provide coverage and comfort, while pant liners are narrower and designed to line pants or dresses more closely. Shadowline offers all three so you can choose the fit and coverage you prefer.

What fabrics are Shadowline pettipants made from?

Our pettipants and pant liners are made from traditional, time-tested fabrics including 100% nylon and cotton. You’ll find lightweight nylon styles for year-round comfort, breathable cotton batiste for warm weather, and cozy cotton knit options for cooler seasons.

Are pettipants good for hot weather?

Yes. Ultra-fine cotton batiste and lightweight nylon pettipants are breathable and comfortable, making them ideal for summer wear or warm climates.

Can I wear pettipants in colder weather?

Absolutely. Cotton knit pant slips provide an extra insulating layer under dresses and skirts, helping you stay warm during fall and winter.

Do pettipants help prevent chafing?

Yes. Pettipants and slip shorts act as anti-chafe underwear by reducing friction between the thighs, making them especially comfortable for all-day wear.

Will pettipants show under my clothes?

No. Pettipants are designed to create a smooth silhouette under clothing and are excellent at disguising panty lines. Many styles are available in neutral colors to remain discreet under light fabrics.

Are Shadowline pettipants adjustable in length?

Many of our pant liners, culotte slips, and slip shorts feature special “snip-it” hems. These allow you to easily cut them to your desired length without worrying about fraying or hemming.

Do you offer lace-trimmed styles?

Yes. Many of our tap pants and culotte slips feature lace hems that coordinate beautifully with lacy bras, offering a feminine, classic look.

What sizes are available for pettipants, slip shorts, and pant liners?

Most Shadowline pettipants, slip shorts, and pant liners are available in extended sizing, with many styles offered up to 3X or 4X.

Why choose Shadowline pettipants over slip skirts or dresses?

Pettipants are a versatile alternative to slip skirts and dresses. They add coverage under sheer clothing, help keep outer garments cleaner, reduce chafing, and create a smoother overall look.

Camisoles

What is the best fabric for camisoles for women?

Shadowline® camisoles are made from carefully-chosen, premium fabrics to ensure all-day comfort. Our Opacitrique® and other nylon tricot fabrics are known for their softness, smooth feel, and beautiful drape. 

We also offer cotton camisoles for breathable, lightweight comfort and a cozier touch in cold weather, plus glossy satin charmeuse camisoles which can easily be worn to be seen.

Can I use Shadowline camisoles for layering?

Yes! With features such as reversible necklines, adjustable straps, and fitted princess cuts that won’t add bulk, our camisoles are perfect for layering under cardigans, sheer blouses, jackets, or winter knitwear.

Do you offer plus-size camisoles for women?

Yes, we’re proud to be a size-inclusive brand! Selected Shadowline® camisoles are available up to size 52 or 4X. They’re also designed to flatter fuller busts and provide comfortable coverage.

What’s a bias-cut camisole, and why is it better?

A bias-cut camisole is sewn at a 45-degree angle to the fabric’s weave. It’s a premium sewing technique which uses more fabric, but allows the garment to drape more naturally and move with the body for a more flattering and comfortable fit. 

Our satin and cotton batiste camisoles are cut on the bias.

How do I choose between adjustable and wide strap camisoles?

Adjustable strap camisoles offer customizable support and fit, while wide strap camisoles are ideal if you want to wear a bra below and keep the bra straps covered. Shadowline® offers both to suit your needs.

Are Shadowline camisoles machine washable?

Yes! All Shadowline® camisoles are machine washable. We recommend using a gentle cycle and cold or warm water to preserve the lace trims and fabric integrity. Delicate pieces can also be hand-washed for even better longevity, or you can use a mesh delicates bag to protect them inside the washing machine.

Which camisoles are better for summer wear?

Both our breathable nylon camisoles and our cotton camisoles made from ultra-fine cotton batiste are particularly ideal for warm weather. They’re soft, lightweight, and designed to keep you cool and comfortable all day.

Are these camisoles suitable for wearing to bed or lounging?

Definitely! Shadowline® camisole tops for women are soft and lightweight enough to wear as sleepwear or loungewear, especially when paired with our cotton culottes or pajama bottoms for a complete look.

Panties

How should I care for my panties?

The recommended care for Shadowline® panties is similar to that of other delicates. If you don’t want to hand wash, you can also machine wash the garments in warm water with like colors. You can tumble dry on a low heat setting, or hang to dry. Following these instructions helps preserve fabric integrity, elastic life, and color.

Will Shadowline panties show under clothing, or cause panty lines?

Our full briefs offer maximum seat coverage, with low leglines that stay in place rather than riding up or cutting across your curves. 

Some designs include additional features that minimize visibility: hidden-elastic styles tuck the elastic inside so it doesn’t press visibly against the skin, while our Flawless Fit full briefs have seamfree sides to lie extra-flat and avoid visible panty lines under skirts and pants. 

However, because full briefs are inherently more substantial in coverage, some silhouette impact may be more noticeable under very tight, thin, or form-fitting garments.
 

You can wear our high leg briefs under practically any outfit – skinny jeans, slacks, pencil skirts, shorts... Unless it has a low waistband (in which case you’ll be better off choosing a pair of our hipster panties instead), our high leg panties in smooth nylon will remain totally invisible while also keeping you supremely comfortable.

Where do high cut panties sit on the waist?

Sitting just above the natural waistline, they offer gentle tummy smoothing under your clothing, and while they may be high cut at the front they still offer full rear coverage so you don’t have to worry about them riding up to creating a visible panty line.

The Finest Quality Intimate Apparel, Sleepwear, Daywear, Loungewear, Panties & More!

Monday-Friday, 8:00am – 3:30pm EST

(888) 654-8924

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