Refund policy
With the exception of final sale items and orders shipped outside of the United States, every Shadowline and Velrose garment is 100% satisfaction guaranteed and may be returned for a full refund of the item price paid within 30 days of purchase. Refunds will be made in the form of the original payment.
Please ensure you send the item(s) back in new, unworn condition and in its original packaging. Kindly note that we cannot accept returns of garments damaged by makeup, perfume or stains, or which have had their tags removed. If item(s) returned are deemed unacceptable due to makeup, perfume, stains, tags removed or other damage to the item(s), Shadowline Lingerie is authorized to retain or dispose of rejected returns as we see fit with no return or refund to customer on the item(s) and/or shipping costs.
Final sale items
Purchases of items marked down by 50% or more are considered final, and are not eligible for returns or exchanges.
International orders
Please note that we are unable to accept returns or exchanges for orders shipped outside of the United States.
Return shipping costs will be refunded only if:
1) your return contains defective merchandise OR
2) shadowlinelingerie.com fulfillment is at fault due to shipping and/or handling errors.
We cannot accept any merchandise that is damaged in shipment due to improper packing, so please repackage all items properly.
PLEASE NOTE: Returns may take up to 30 days to process and credit card refunds will be issued as quickly as possible. You will receive an email when your return has been processed.
Return the item(s) to the address on the Invoice:
VELROSE LINGERIE
35-B Diller Ave.
New Holland, PA 17557
